In line with industry changes to line rental pricing implemented by BT and Openreach on 1st April 2020, 9 Group Ltd will be revising our standard pricing as of 1st August 2020. Details of the revised prices are shown below.
Other tariffs are negotiable, based on usage and other selected criteria, so the Standard Tariff may not apply in full to all our customers. Existing customers can contact us on 0800 970 2999 for details of their current tariff.
Destination
Landline PPM
Mobile PPM
Abkhazia
35
65
Afghanistan
263
293
Aland Islands
30
75
Albania
172
202
Algeria
106
136
Andorra
106
136
Angola
263
293
Anguilla
132
162
Antarctica (Aus)
283
313
Antigua & Barbuda
132
173
Argentina
210
240
Armenia
112
142
125
155
294
324
Australia
298
328
Austria
120
150
Azerbaijan
94
124
Azores
79
109
Bahamas
92
122
Bahrain
125
155
Bangladesh
139
169
Barbados
125
155
Belarus
210
240
Belgium
120
150
Belize
161
191
Benin
197
227
Bermuda
125
155
Bhutan
237
267
Bolivia
263
293
Bosnia & Herzegovina
142
172
Botswana
141
171
Brazil
210
953
Brunei
210
240
Bulgaria
106
136
Burkina Faso
263
293
Burundi
263
293
Cambodia
316
346
Cameroon
141
171
Canada
149
179
Canary Islands
67
97
Cape Verde
263
293
Cayman Islands
210
240
Central African Republic
263
293
Chad
283
313
Chatham Island
94
124
Chile
210
240
China
210
240
Christmas Island
194
224
Cocos Island
194
224
Colombia
263
293
Comoros
263
293
Congo
263
293
Cook Islands
448
478
Costa Rica
141
185
Destination
Landline PPM
Mobile PPM
Greece
120
150
Greenland
263
293
Destination
Landline PPM
Mobile PPM
Paraguay
141
171
Peru
210
240
PPM = pence per minute
Call set-up fees: UK Geographic – 6.6p per call. UK Mobile (O2, Vodafone, EE, 3) – 10.6p per call. International – 13.6p per call.
Standard billing increments are to the next full minute and full pence unless otherwise stated.
Numbers beginning 084 and 087 are general service numbers for contacting organisations. Those beginning 09 are ‘premium rate’ service numbers.
The cost of calling these numbers is split into two parts:
PSTN BASIC
Standard
Installation
£99.99
Monthly rental
£23.75
PSTN PREMIUM
Standard
Installation
£99.99
Monthly rental
£24.25
ISDN2
Standard
Installation – per circuit
£175.00
Monthly rental
£25.50 per channel
ISDN30
Standard
Installation
£1000.00
Monthly rental
£25.00 per channel
Line rental charges are increasing by £1.00 per month as of 1st August 2020. Details of the revised prices are shown above.
ISDN2
Standard
DDI planning – per range
£95.00
DDI connection – per number
£0.95
Monthly DDI rental
£2.00 per number
Monthly SNDDI rental
£2.00 per number
MSN number connection
£17.50
MSN number rental
ISDN30
Standard
Monthly DDI rental
£2.00 per number
Monthly SNDDI rental
£2.00 per number
DDI charges are increasing by £0.40 per month as of 1st August 2020. Details of the revised prices are shown above.
Connection
Rental
Admin controlled call diversion
£10.00
–
Call diversion
–
£5.50
Call diversion and bypass number
–
£5.50
Smart divert
£10.00
£5.50
Smart divert with bypass number
£10.00
£5.50
Smart divert PIN number change
–
–
Temporary call divert (during fault repair)
–
–
Removal of temporary call divert (repair only)
£10.00 (one-off charge)
–
Remote call forwarding
£45.00
–
Change of divert number
£10.00 (one-off charge)
–
Call barring by administrative control (international / PRS)
£10.00
–
Call barring by administrative control (PRS)
£10.00
–
Call barring by administrative control (118)
£10.00
–
Called party answer
–
£5.50
Debt outgoing calls barred with 999 access – first line
£10.00
–
Debt outgoing calls barred with 999 access – additional line
£10.00
–
Incoming calls barred – first line
£10.00
–
Incoming calls barred – first line
£10.00
–
Incoming calls barred – additional line
£10.00
–
Outgoing calls barred with 999 access – first line
£10.00
–
Outgoing calls barred with 999 access – additional line
£10.00
–
Outgoing calls barred except – first line
£10.00
–
Outgoing calls barred except – additional line
£10.00
–
Route to credit control (per billing number)
£10.00
–
Temporary out of service
£10.00
–
Anonymous call rejection (multi analogue line)
£90.00
–
Anonymous call rejection (single analogue line)
–
£5.50
Bar use of call return
–
–
Busy out line (per billing number)
–
£8.55
Call minder basic
–
£8.55
Call minder custom
–
£8.55
Call minder extensions
–
£8.55
Call minder premium 5 custom
–
£11.55
Call return 1471
–
–
Call return 1471 erasure (1475)
–
–
Call sign
–
£5.50
Call waiting
–
£5.50
Caller display
–
£0.00
Choose to refuse
–
£5.50
Choose to refuse PIN reset
–
–
Direct connect
–
£5.50
Nuisance call service (per use)
£149.50 (one-off charge per service)
–
Number selection (per request)
–
–
Presentation number
£30.00
£5.55
Release number for all calls
–
–
Reminder call
–
£5.50
Reminder call (per use)
–
£0.75
Bar use of reminder call
–
–
Ringback
–
£5.20
Ringback (per use)
–
£0.75 per use
Ringback inhibit
–
–
Three-way calling
–
Three-way calling
Three-way calling (per use)
–
£0.75 per use
Bar use of three-way calling
–
Bar use of three-way calling
Bar use of three-way calling
–
–
Wholesale 1571
–
£5.50
Withhold number
–
–
Caller redirect – minimum 3 month’s service
–
£13.25
Caller redirect – one month’s service
–
£18.25
Features will be increasing by £0.25 per month as of 1st August 2020. Details of the revised prices are shown above.
ISDN2 calling and network features
Connection
Rental
Calling line identity presentation (CLIP)
–
£0.00
Calling line identity restriction (CLIR)
–
–
Connected line identity presentation (COLP)
–
£5.50
Connected line identity restriction (COLR)
–
–
Sub-addressing (20 octet)
–
£5.50
Anonymous call rejection
£90.00
£5.50
Nuisance call service (per use)
£149.50 (one-off charge per service)
–
Temporary call divert (during fault repair)
–
–
Temporary call divert per number (use anytime)
£10.00 (one-off charge)
–
Call forwarding
Connection
Rental
Additional channels – line hunting*
–
–
Admin-provided call forwarding on engaged
–
£5.50
Admin-provided call forwarding on no reply
–
£5.50
Admin-provided call forwarding – unconditional
–
£5.50
Call deflection
–
£5.50
Customer-controlled call forwarding
–
£5.50
Call barring
Connection
Rental
Permanent incoming call barring (ICB)
–
£5.50
Permanent outgoing call barring (OCB)
–
£5.50
Selective outgoing call barring (SOCB)
–
£5.50
SOCB – international calls, premium rate services
–
£5.50
SOCB – international and operator calls, premium rate services
–
£5.50
SOCB – international and national calls, premium rate services
–
£5.50
SOCB – operator calls
–
£5.50
Temporary out of service
£10.00
–
Other
Connection
Rental
Service per number (single month only)
–
£18.75
Service per number (minimum 3 months
–
£6.85
DDI caller redirect – connection charge per installation
£300.00
–
DDI caller redirect – rental charge per 10 DDI block
–
£13.25
ISDN30 DASS features
Connection
Rental
Customer-controlled call barring
–
£5.50
Customer-controlled call barring
–
£5.50
Customer-controlled call diversion**
–
£5.50
ISDN30 DASS and ISDN30e call barring
Connection
Rental
All calls barred*
–
£5.50
SOCB – international calls / premium rate services barred
–
£5.50
SOCB – international / operator / PRS calls barred
–
£5.50
SOCB – national / international / PRS calls barred*
–
£5.50
Operator-controlled calls barred*
–
£5.50
Temporary out of service
£10.00
–
ISDN30 DASS and ISDN30e call forwarding
Connection
Rental
Admin-provided call forwarding – on engaged
–
£5.50
Admin-provided call forwarding – on no reply
–
£5.50
Admin-provided call forwarding – unconditional
–
£5.50
Call deflection
–
£5.50
Anonymous call rejection
£90.00
£5.50
Nuisance call service (per use)
£149.50 (one-off charge per service)
–
Temporary call divert (during fault repair)
–
–
Line presentation or restriction
Connection
Rental
Calling line identity presentation (CLIP)
–
£0.00
Calling line identity restriction (CLIR)
–
–
Connected line identity presentation (COLP)
–
£5.50
Connected line identity restriction (COLR)
–
–
Presentation number type 1
£60.00
£5.50
Presentation number type 3 / 4 / 5
£60.00
£5.50
Sub-addressing (20 octet)
–
£5.50
Caller redirect
Connection
Rental
Service per number (single month only)
–
£18.75
Service per number (minimum 3 months)
–
£9.75
DDI caller redirect – connection charge per installation
£300.00
–
DDI caller rediret – rental charge per 10 DDI block
–
£13.25
Site Assurance
Connection
Rental
Site Assusrance (per channel)
–
£1.25
Features will be increasing by £0.25 per month as of 1st August 2020. Details of the revised prices are shown above.
ISDN2 calling and network features
Standard
Change of number on an analogue line
£42.00
LLU to single analogue line
£99.00
ISDN2e/ISDN2 DASS to single analogue line
£89.50
PSTN to ISDN2e standard or system
£175.00
ISDN2 DASS to ISDN2e (per circuit)
£125.00
ISDN2e digital standard to digital system (per circuit)
£99.00
ISDN2e digital system to digital standard
£99.00
ISDN30 DASS to ISDN30e (per channel)
£20.50
ISDN30 DASS to ISDN30e (61+ channels)
£850.00
Reconfiguration of ISDN2
Standard
Per change (excludes number changes to installations where DDI or SNDDI is involved)
–
Per channel
£15.00
Change of ISDN2 – Main bearer only (no associated DDIs)
£17.50
Change of ISDN2 – Main bearer only (no associated DDIs)
£17.50 (Plus associated DDI charges)
Reconfiguration of ISDN30
Standard
0 to 15 channels
£70.00
16 to 30 channels
£140.00
31 to 60 channels
£218.00
61+ channels
£290.00
Cancellation – Cost for cancellation of new install before customer confirmed date
Standard
1 or less days
100%
2-4 days
75%
5-6 days
60%
7-14 days
30%
15 or more days
0%
Repair Care Level
Standard
Standard
Standard
Analogue Line
£3.45
£7.05
£8.35
ISDN2 (per channel)
£1.95
£3.65
£4.60
ISDN30 (per channel)
£3.45
£5.25
£6.45
Care Levels will be increasing by £0.25 per month as of 1st August 2020. Details of the revised prices are shown above.
Exceptional Call Reporting
Exceptional Call Reporting is charged in advance at £3.49 per channel.
Phonebook Options
Ordinary – One Entry
£23.99
Bold – One Entry
£45.99
Superbold – One Entry
£78.99
Ordinary – each additional word
£6.79
Bold – each additional word
£6.79
£6.79
Engineering Charges
Normal Day
All Other Times
Sunday/BH
Standard chargeable visit (visit plus up to 1 hours work)
£150.00
£187.50
£225.00
Additional hours (or part thereof)
£75.00
£112.50
£150.00
Supplementary charges (per visit)
–
£45.00
£75.00
Supplementary charges (per hour or part thereof)
–
£45.00
£75.00
Internal and external shifts
Standard Charge
Internal and external shifts (any engineering visit charges will be additional)
£134.00
Additional line shifted
£67.00
Miscellaneous charges
Abortive Visit Charge
£100.00
WLR Amend – Per appointment change
£15.00
4 x 2 and 1 x 2 integral batteries
£109.00
16 x 2 battery pack and 1 x 2 SHD access
£218.00
Standalone battery
£612.00
Standalone battery rental (per month)
£40.00
Standard Broadband
Standard Broadband
£27.50
Standard Fibre
£52.00
MiLine Base
£0.50
MiLine Sip Trunk (Channel)
£5.75
MiCall Express Advanced
£15.75
MiCall+ Advanced
£15.75
MiCall+ Basic
£14.75
MiCall+ Mobility
£15.75
MiLine Advanced
£14.75
Inbound Number Rental
£4.00
Broadband, Fibre, Hosted Licences and SIP Channels will be increasing by £0.75 per month and Inbound Number rentals will be increasing by £1.00 per month as of 1st August 2020. Details of the revised prices are shown above.
You can choose to receive your bill by e-mail rather than through the post. This is a quick, free and efficient way of receiving your bill or any other notifications and it helps the environment by using less paper. Paying by Direct Debit is also free of charge. You can complete the Direct Debit mandate here and return it to salesledger@9group.co.uk
Paper billing
£7.00
Non Direct Debit payment
£15.00
The Hub, Unit 900,
Stonehouse Business Park,
Sperry Way, Stonehouse,
GL10 3UT
0800 288 4999
hello@ftpgroup.co.uk
© FTP Group Ltd 2024
